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Shipping Policy

Last updated: 25/10/25

Thank you for shopping at NaturaLab. We’re committed to delivering your order quickly, safely, and affordably.

1. Processing Times

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order is packed and dispatched, you’ll receive a confirmation email with tracking details.

If we are experiencing a high volume of orders, shipping may be delayed by a few days. We will notify you of any significant delays.

2. Shipping Within Australia 🇦🇺

We offer standard and express shipping via Australia Post or other reputable couriers:

Shipping MethodEstimated Delivery TimeCost

Standard Shipping2–6 business days$6.95 (Free over $75)

Express Shipping1–3 business days$11.95

Free Standard Shipping on Australian orders over $75 AUD.

3. International Shipping 🌍

We currently ship to select international destinations, including the United States, New Zealand, UK, Canada, and the EU.

RegionEstimated Delivery TimeCost

New Zealand5–8 business daysfrom $12.95 AUD

United States7–14 business daysfrom $15.95 AUD

UK & EU7–14 business daysfrom $17.95 AUD

  • Shipping rates are calculated at checkout.

  • All international parcels are tracked.

  • Duties and taxes (if applicable) are the customer’s responsibility and vary by destination.

4. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking to become active.

5. Delivery Issues or Delays

If your order hasn’t arrived within the estimated timeframe:

  • Double-check your tracking link.

  • Contact us at [insert email] for help.

  • If your parcel is marked as delivered but you haven’t received it, please contact your local carrier.

We are not responsible for delays caused by customs or courier services beyond our control.

6. Address Errors or Returned Parcels

Please ensure your shipping address is correct at checkout.

If an order is returned due to an incorrect or incomplete address, you may be responsible for reshipping fees. If you'd like a refund instead, we will refund the product price (excluding shipping).

7. Damaged or Lost Items

If your parcel arrives damaged or is lost in transit:

  • Email us within 7 days of receiving your item: [insert email]

  • Include your order number and photos (if applicable)

  • We’ll organise a replacement or refund, depending on the situation

8. Questions?

We’re here to help.
Contact us at info@naturalabs.com.au for any shipping-related queries.

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