Refund Policy
At NaturaLab, your satisfaction is our priority. We are committed to providing premium quality products and ensuring a positive customer experience. If for any reason you are not satisfied with your purchase, please review our refund policy below.
Change of Mind
We do not offer refunds or exchanges for change of mind purchases. Please ensure that you carefully read product descriptions and check ingredients before placing an order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving the item. To assist us in resolving the issue quickly, please provide:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will assess the issue and, if approved, offer:
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A replacement item (if available)
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Or a full refund (including shipping costs)
Returns & Eligibility
To be eligible for a refund, the item must:
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Be unopened and in its original packaging
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Be returned within 30 days of the purchase date
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Be accompanied by proof of purchase
Items that have been opened, used, or damaged by the customer are not eligible for a refund unless deemed faulty.
Non-Returnable Items
Due to health and safety regulations, we cannot accept returns for:
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Opened consumable products
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Products purchased more than 30 days ago
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note: Return shipping costs are the responsibility of the customer unless the product is deemed faulty or incorrect.
International Orders
We do not offer refunds for delays or customs holds outside our control. Please check your local import regulations before ordering. For faulty products, we will follow the same procedures outlined above.
Contact Us
If you have any questions about our refund policy, please contact our customer support team.