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Terms & Conditions

Last updated: 25/10/25

Welcome to NaturaLab.

These Terms and Conditions ("Terms", “T&C”) set forth the legal agreement between you, the visitor or customer ("you", "your"), and NaturaLab ("we", "us", "our"). By using our website or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Who May Use This Website

To use this website, you must be:

  • At least 18 years old or accessing under the supervision of a parent or legal guardian

  • Able to form legally binding contracts under applicable law

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Products and Health Disclaimer

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. All information provided is for informational purposes only and should not be considered as medical advice.

Always consult your healthcare professional before using any product.

We make no therapeutic claims, in compliance with TGA regulations in Australia and relevant regulatory authorities elsewhere.

3. Orders, Payments & Pricing

  • All prices are in AUD unless otherwise stated

  • Payment is due at the time of order via secure checkout

  • We reserve the right to change prices, discontinue products, or cancel orders at any time without prior notice

4. Shipping & Delivery

Please refer to our Shipping Policy for detailed information on delivery timeframes, international shipping, customs, and tracking.

5. Returns & Refunds

Due to the consumable nature of our products, we only accept returns if the item arrives damaged, incorrect, or defective. Requests must be made within 7 days of delivery.

Please refer to our Returns Policy for more.

6. Intellectual Property

All content on this website including but not limited to text, images, logos, product packaging, and designs are the property of NaturaLab and protected under intellectual property laws.

You may not copy, reproduce, modify, or distribute any part of our website without prior written permission.

7. Account Suspension or Termination

We reserve the right to terminate or suspend access to your account or services without notice if:

  • You breach any of these Terms

  • We suspect unlawful or fraudulent activity

  • You violate any applicable law

8. Limitation of Liability

To the fullest extent permitted by law, NaturaLab is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the site or our products.

This includes but is not limited to: health reactions, delays in shipping, or incorrect product usage.

9. Changes to Offerings and Website

We may update, modify, suspend, or discontinue any part of our website or products without notice. We are not liable to you or any third party for changes or discontinuation.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of NSW.

11. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

📧 info@naturalab.com.au
📍 Sydney, NSW, Australia

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